TM SIM Replacement Requirements 2026 – What You Need to Know

Losing your TM SIM, damaging it, or wanting to upgrade can be frustrating. Luckily, if you want a replacement SIM with the same number, you can do it — as long as you prepare the right requirements and follow the steps correctly.

In this guide, I’ll walk you through the latest 2026 requirements you need so you can get your TM SIM replaced easily and keep your number. Think of this as your friendly checklist before visiting the store.

TM SIM Replacement Requirements 2026 – What You Need to Know

Why It’s Important to Prepare Requirements

Telecom companies like TM (through Globe) make sure that SIM replacements are secure. This protects you from fraud and keeps your number safe. That’s why they ask for valid documents and identity verification before they issue a new SIM with your number.

Primary Requirements for TM SIM Replacement (2026)

Here’s what you’ll generally need when replacing a TM SIM:

Valid Government‑Issued ID

Bring at least one original valid ID — this proves it’s your number. Common accepted IDs include:

Passport
Driver’s License
National ID
Postal ID
UMID Card
SSS or GSIS ID
These IDs must be original and unexpired when you go to the store.

SIM Bed / SIM Voucher (If Available)

If you still have the old SIM card, SIM bed, or SIM voucher from your SIM pack, bring it with you. This helps speed up the replacement process.You can also read: TM SIM Lost SIM Replacement Same Number – Easy Guide

Notarized Affidavit of Loss

If your SIM is lost or stolen, most Globe or TM stores will ask for a notarized affidavit of loss. This document explains when, where, and how you lost your SIM. It protects you and prevents misuse of your number.

Selfie or Photo for Verification

At the store, you may be asked to take a selfie photo so they can match your face with your ID. Make sure the photo is:

Clear and in good lighting

Face fully visible

No sunglasses or hats blocking your face
This is part of identity verification procedures.

Complete Personal Information

Be ready to share personal details the same way you registered your SIM, such as:

Full name
Mobile number
Birthdate
Address

If these don’t match your ID exactly, the store may not process the replacement.

Requirements Based on Replacement Reason

The exact documents depend on why you’re getting a new SIM:

Lost or Stolen SIM

SIM bed, SIM voucher, or proof of old SIM (if any)
Two government‑issued IDs
Notarized affidavit of loss
Selfie photo for verification

Damaged or Defective SIM

The old SIM or phone where it was inserted

One government‑issued ID

Possibly SIM bed or phone depending on store requirements

Upgrading to a New SIM Type (e.g., 5G)

New SIM inserted in the same phone
One government‑issued ID
Possibly an email for online orders or account access via GlobeOne app

Where to Submit These Requirements

Globe or TM Store
This is generally where most SIM replacements are done. Bring all your documents, fill out a short request form, and the staff will assist you

GlobeOne App (Online Request)
Some replacement services can be started through the GlobeOne app (especially for upgrades). Open the app, go to SIM services or SIM Hub, and follow the instructions

Quick Tips Before You Go

Double‑check your ID — mismatched info can delay the process.
Bring all supporting items like SIM bed or SIM voucher.
Ask about fees — some SIM replacements may have a small charge.
Save your reference number once the replacement is processed. That helps if you need follow‑up support.

FAQ’s

No. You can keep the same number once your identity is verified and requirements are complete.

Not usually. You mainly need an affidavit if your SIM is lost or stolen.

Some stores allow authorized representatives with notarized documents, but it’s best to go in person when possible.

No. Your remaining load and active promos are usually kept once the new SIM is activated.

Yes — you can start the process in the GlobeOne app and finish it in‑store.

Final Words

Replacing a TM SIM in 2026 is straightforward as long as you prepare the right documents and follow the steps. Bring your valid ID, affidavit (if lost), and any old SIM evidence to the store. If you’re stuck, the staff at Globe or TM stores are usually helpful and can guide you through the process.